Account Settings
Update plan
Need more features or users? Update any time: At any point, after creating your Fygaro account, you will be able to update your plan type or user count. The process is very easy, and you just need to follow this steps: *If you have already logged-in, click here. Login to your account at www.fygaro.com Select the "Settings" module and then the "Subscription" tab Choose "Update Plan Now" (https://storagSome readersObtain API Credentials
In the event that you will be using our Plugin Plan, or integrating our Payment Buttons to external systems you will first need to obtain your API Credentials. To create a new key: To obtain your API Key and Secret, you must enter "Settings""API Credentials""Generate New". Secret access keys are, as their name implies, secret, just like your password. For your own security, Fygaro does not reveal your password if you forgot it (you would have to set a new password). Similarly,Few readersManage User Roles
Choose the access level each user has with User Roles: Step 1. To create a specific role or modify the permissions of created roles, from the Fygaro control panel, select “Settings”. Step 2. In the menu located on the left (lower in mobile), select “Roles”. Step 3. Click on the “+” sign on the right to create a new role, configure the permissions as required. and click oFew readersManage users
Work with other in Fygaro? Manage their access level or revoke their access: Manage users Step 1. From your Fygaro Dashboard select “Settings”. Step 2. On the left side menu (bottom on mobile) select “Users”. Step 3. Click on the user you would like to manage. Step 4. Select the Role type (permissions profile) you would like to assFew readersSwitch between Fygaro Businesses
When you have multiple Fygaro businesses under the same User (or email address), you can navigate between them after you log in to Fygaro with your email and password. Keep track of multiple businesses The “My Businesses” screen contains all the Fygaro Businesses where you have access with the same email address. Note: the “My Businesses” section only contains Active and Suspended Accounts. If you request to re-activate a cancelled account, once activate it will show again inFew readersCreate a location
If you are shipping or using inventories, you will need to create an inventory. How to create a location Step 1. From your Fygaro Dashboard, select the Settings option. Step 2. In Company Settings, go under “Addresses”, on the right side, select “Add Address” Step 3. Give the address a name, and a description. Then enter the address for the new location. (https://storage.crisp.chat/users/helpdesk/website/6640d143edf04400/fc9ba028-9a95-4934-b08f-3399caFew readersForgot password?
Need to gain access to your account but forgot your password? Just follow this steps: If you forgot your password and cannot access your account, we recommend you do the following: Verify that you are using the email address you registered your account with (in case you have multiple emails). Verify that the keyboard is in the correct language and does not have the uppercase setting active. Use the password recovery tool by following the on-screen steps in this link: https://fyFew readersInclude your Legal Terms
Include terms and conditions, return and privacy policy to your payment pages With Fygaro we make it very easy to comply with all eCommerce regulations from your bank. While all pages already come with all technical aspects required, there is one more detail that each merchant must add on their own. To setup your payment policies, the process is very easy. Just follow this steps: Go into your Settings module Select the option "eCommerce and Payments settings" Under "Legal - OFew readersSecuring your account with two-step authentication (2FA)
Two-step authentication (also known as two-factor authentication or multifactor authentication) provides a more secure login process. Two-step authentication provides extra security in case anyone other than you attempts to log in to your account. When you attempt to log in, you need to complete two separate steps: Enter your account credentials, which are your email address and your password. Authenticate your attempt with a verification code from an authenticator app. Two-step authentiFew readersUpdate your User Email
If you need to update the email address of your user (used to login and contact support), please follow this steps: Access your account Settings (click the 3 bars on the top right then select "Settings" from the menu). Select the option "My Account" (left menu) Select "Change my email" Follow the onscreen instructions to verify your new address.Few readers
Import
Import Products to Fygaro
If you have a long list of products or feel more comfortable working with Excel, this guide will help you import your products to Fygaro. The process to import products in Fygaro is very simple! The first thing to do is create inventories and suppliers. Recommended Article: How to create an inventory? Go to << Settings >and from the menu on the left select << Import >> (https://fygaro.com/en/app/dashboard/importsFew readersUpdate inventory from Excel
This article will help you update your inventories (stocks) from an Excel In Fygaro you can update your product inventory from an Excel template, following the steps that are explained below. Step 1. Go into Settings Import Product Inventory. Step 2. Download the Excel template on the "Download Excel" button. Step 3. Complete the Excel template with the requested data. Please make sureFew readers
Payment Methods
Custom Payment Methods
Create alternative payment methods, like cash on delivery, wire transfer and more. If you would like to offer your customers multiple payment options (aside from credit and debit cards) you can create as many payment methods as you need. To get started, head over to the Settings module and select "eCommerce & Payments" Then click on "Add Payment Method" Fill in the requestedPopularAccept Payments with PayPal
PayPal allows payment through credit cards, bank accounts, or PayPal account balances. You can use PayPal as a payment method for your Fygaro Business at no additional cost. PayPal is one of Fygaro´s default payment providers, and with our “PayPal Business” integration you can even let customers pay without a PayPal account. Before you can collect payments for orders made with PayPal, you need to set up your PayPal account. There are 2 integration options: *Activate PayPal BusinessPopularHow to process a refund (Gateway)
If you need to refund a transaction to a credit or debit card, follow this easy steps: If you received a payment via our gateway integration and need to process a Refund from Fygaro, you just need to follow these easy steps: Option 1: InvoicesSome readersRequest Fygaro Services
Our powerful platform will help your business grow and easily launch and run a professional eCommerce store with integrations to logistics providers and over 100 banks in the region. The first thing you need, is to create a Fygaro account. Once registered, or if you already have an account, please complete the following form: Click here to access request form. If you need help, pleaseSome readersIntegrate Yappy Merchant
Activate Yappy on your Fygaro account in less than 5 minutes! Important: You must have a Yappy Comercial account. If you don't have one yet, whether you operate with a personal or business bank account, you can register here. Step 1: Get your Yappy credentials 1. Enter your Yappy Comercial account at https://comercial.yappy.com.pa (https://storage.crisp.chat/users/helpdesk/websitFew readersPayPal - Withdraw funds
Depending on your country, you can choose a variety of options to withdraw your money from PayPal. The first option is to withdraw to a US Bank Account. There is also the option to make purchases online and in stores wherever PayPal is accepted. As an alternative, PayPal also has agreements with companies and banks in different places to withdraw money locally. Use this link to explore options by country (other optiFew readersHow to process a refund (PayPal)
Received a payment via PayPal and need to refund the customer? We got you covered with this tutorial: If you received a payment through our PayPal Personal integration and need to make a refund, you must follow these steps according to PayPal: Here's how to issue a full or partial refund within 180 days following the date of the original payment: Go to the Activity section of your PayPal account. Click the transaction you want to refuFew readers
Shipment and Logistics
Custom Shipping Rates
Offer shipping options tailored to your business. From domestic to international or curb side pickup. This is how you can set it up: The custom shipping rates feature allows you to set up shipping services and pricing terms to suit your business. To start, we need to access the Settings module: Once in settings, select "eCommerce & Payment Settings" and then search for "CustoSome readersConnect a Logistics Account
Automate your shipping with Fygaro and DHL Express or Correos de Costa Rica To be able to request shipments with DHL Express or Correos de Costa Rica, all you will need is the account number. If you don't have one yet, you can request it here. Step 1. The first thing you should do is log into your Fygaro account at www.fygaro.com and select the Settings module and then "eCommerce & Payment Settings" Step 2.Few readersLink your Fygaro account with Correos de Costa Rica.
Need to ship domestically in Costa Rica? Here is a step by Step guide to get started: Please follow the below guide to link your Fygaro account with Correos de Costa Rica for quoting and requesting shipments: If you don´t have a Pymexporta account with Correos de Costa Rica, please start the process here: https://help.fygaro.com/en-us/article/request-fygaro-services-1gtmvfx/ Step 1. Login in to your Fygaro accountFew readers