Articles on: General Settings
This article is also available in:

How to process a refund (PayPal)

Received a payment via PayPal and need to refund the customer? We got you covered with this tutorial:

If you received a payment through our PayPal Personal integration and need to make a refund, you must follow these steps according to PayPal:

Here's how to issue a full or partial refund within 180 days following the date of the original payment:

Go to the **Activity** section of your PayPal account.
Click the transaction you want to refund and then click Issue a refund.
Enter the refund amount and click Continue.
Confirm the information and click Issue Refund.

You can refund the entire amount of a transaction or portions of it. If you refund a payment for goods or services, there are no fees to issue the refund, but the fees you originally paid as the seller are not returned to you. The amount of the refunded payment will be deducted from your PayPal account.

The refund is credited in the same currency as the original payment. The same conversion rate is used as appropriate. For more restrictions and conditions please visit

Updated on: 03/13/2023

Was this article helpful?

Share your feedback


Thank you!