Product returns
Have a customer performing a return? Here is how to put those items back to your inventory.
This guide will show you the process to follow if a sale you performed requires to return products to an inventory
1). Open the invoice where the sale was performed
2). Click on the returns button (as shown below)
![](https://storage.crisp.chat/users/helpdesk/website/6cb19a12e88e5000/fbe6b397-b3c7-4c6a-8623-3b3270_20fl0c.png)
3). A new window will open where you can select the amount of items to return (must be less or equal to the amount of products from the invoices).
![](https://storage.crisp.chat/users/helpdesk/website/4db3e61bd1720000/349d149d-ad6f-4414-b769-1280f3_bjlh9r.png)
4). When ready click on "Add Refund" and the system will show you a confirmation of the return:
![](https://storage.crisp.chat/users/helpdesk/website/424660fe5df654/05387eb4-b0ce-43c3-9708-fd11af_1fyebva.png)
If all is correct, under the "Actions" title click on "Save".
Updated on: 03/13/2023
Thank you!