vPOS: Troubleshooting

Troubleshooting

Card Not Detected

Ensure your mobile device is not using a case or protector that may be interfering with the card's NFC chip signal. Try removing it and attempt again.

Transaction Declined

Review the on-screen message for details from the card issuer. In most cases, generic declines
can be resolved by waiting a few seconds and retrying the payment after a minute.

Cannot Enroll Device

Verify that your account is set up for vPOS Tap To Pay by contacting Fygaro
Support or your bank officer.
If confirmed, try the enrollment process again.

Device Already Enrolled

Ensure that you entered the correct IMEI and try again.
If the device was previously used with another company, log in to the Fygaro web
portal, navigate to the account where the device was originally enrolled, and disable it.
Wait a few minutes before attempting enrollment with the new company.

Screen Went Blank or App Freezes

• Close and reopen the Fygaro vPOS app.
• If the issue persists, restart your phone and wait at least 1 minute before trying again.

Invalid Username or Password

• Ensure that the entered email and password match your Fygaro user credentials.
• If login details are correct, check that the user has the necessary permissions (User Role)
to access Fygaro vPOS.

FAQs

What devices are supported?

Currently, Android 12+ devices with NFC are compatible. iOS devices will be supported in late
2025.

What payment methods are accepted?

Visa, MasterCard, and starting Q2 2025, American Express. Supports physical cards, Google
Pay, and Apple Pay.

How many devices can I set up with Fygaro vPOS?

• There’s no limit — you can have as many devices as your business needs.

Where is the NFC Antena?

General Location: The NFC antenna is usually situated on the back of the phone.
Android Phones: The location of the NFC antenna on Android phones can vary, so you might need to experiment with different spots on the back to find the "sweet spot".
Checking NFC Settings: You can also check your phone's settings to see if NFC is enabled. Look for "NFC" in the settings menu, often under "Connections" or "Wireless".
Samsung: Samsung phones have a specific support page that shows the location of the NFC antenna for different models: https://www.samsung.com/hk_en/nfc-support/#devicelist
Other Manufacturers: You can also find NFC antenna locations for other manufacturers like Huawei, Sony, and Google Pixel by checking their support pages.

Updated on: 03/25/2025