Event FAQs

1. Will I receive confirmation after purchase?

After successfully completing payment at the Event Landing Page, the Fygaro Events system will send 2 emails: (1) Payment Confirmation, (2) Order Confirmation with Tickets attached.

2. What to do if I don’t receive my tickets?

Once payment is confirmed, Fygaro Events will start processing your order and may take a few minutes to arrive to your Email Inbox. Please make sure to check your Spam or Junk folder for the email.
Tickets will come in a PDF file as an attachment to the order confirmation email.
If you don’t receive your Tickets, please contact the event organizer to coordinate a resend.

You misspelled your email address at checkout.
If you still can’t find your order but see a charge on your bank statement, it’s possible you misspelled your email address at checkout. Please contact the Event Organizer for next steps and provide your name, correct email, and last 4 digits of your card.

3. My payment was declined - What to do?

If the guest credit or debit card is declined, ask them to check to make sure the following information is entered correctly and try again:
Card Type — Select the type of card you are using, like Visa or Mastercard.
Card Number — Card numbers are usually 16 digits long.
Expiration Date — If your card is expired, you will need to use a different card.
CVV Code — This is the 3-digit security code on the back of your card (or 4 numbers in front of the card for American Express).
Billing Address — The address associated with the card you're using.

If your credit or debit card is still being declined: 
Make sure you're not using a pre-paid gift card. These may be declined for various reasons.
Contact your bank or credit card company using the number printed on the back of the card.
Try using a different card
Any abandoned charges on your statement should drop off of your account within 5-7 business days, depending on your bank or credit card company.

4. How to get help

Guests will need to contact the Event Organizer for assistance.
The event organizer has access to the Fygaro Events Management platform, to review and process any needed action.
If further support is needed, the Event Organizer can contact Fygaro´s Support for further assistance.

Please do not direct guests to contact Fygaro, as Support is for merchants only.

Updated on: 09/03/2024